All GRDEER items are custom made or specially ordered pieces are created especially for, and based on, the exact requirements of each individual client, while we still want you to feel comfortable and confident when shopping at GRDEER. If for any reason you're not satisfied with your purchase, you may return the item in its original, unworn condition as long as you contact us within 30 days from the delivery date.
Returns are allowed within 30 days from the shipment date and exchanges within 60 days from the shipment date for jewelry.
All made-to-order items will be sent to production within 6 hours after we receive the payment. Each made-to-order item is customized based on your own preference. Therefore, any cancellations after that time will incur a 30% material and processing fee. Make sure to verify the items you are ordering and your shipping information prior to placing your order. Customized or engraved items and the rings with custom sizes will not be accepted for cancellation after 24 hours.
Get The Nearest Return Address
Contact us at service@grdeer.com to the nearest return address. Our Customer Service Representative will get back to you within 24 hours and will send the return address via email.
After we have provided you with the return address, please return your items within seven (7) working days. Items returned after seven days will not be eligible for an exchange or refund.
Prepare Your Return
Ship Your Return
Drop off your package at the local post office. Obtain a receipt to confirm that the item has been shipped as this receipt will act as proof of insurance. And send the tracking number or the receipt to service@grdeer.com
Receipt and Inspection
Once we receive the returned order, our Quality Assurance team will inspect and verify the condition of the returned item. Inspection time may take up to three (3) business days. Once the inspection is complete, we will promptly process an exchange or issue a refund to your account in accordance to our return conditions.
Refund
Refunds will be issued via the original payment method.