Easy 30 Day Returns

All GRDEER items are custom made or specially ordered pieces are created especially for, and based on, the exact requirements of each individual client, while we still want you to feel comfortable and confident when shopping at GRDEER. If for any reason you're not satisfied with your purchase, you may return the item in its original, unworn condition as long as you contact us within 30 days from the delivery date.

To initiate a return, please contact our customer service team to receive a return authorization. You may contact our customer service team by email, text, or chat.

Return Policies

Returns are allowed within 30 days from the shipment date and exchanges within 60 days from the shipment date for jewelry. 

  • All returned products must be in their original, unworn condition and accompanied by all original documentation that was provided with the purchase. We reserve the right to refuse a return if the item is not in its original condition or if it has been used.

  • Returns without the Moissanite certificate (where applicable) are subject to 30% of your order for a replacement fee for each missing card.
  • Items that have been modified, engraved, or resized by a company other than GRDEER may not be returned.

  • Returns showing signs of wear or have been damaged in any way will not be accepted for return.

  • Packages without a authorization or packages that were refused for delivery will not be accepted for refund.

  • Please note that your original shipping and handling or other additional costs will not be refunded, unless you received a damaged, defective, or incorrect item.
  • GRDEER will deduct the shipping fee (this is the shipping fee we sent out to you, it varies depending on the country),and restocking fee charges ($20) from the refund.
  • International orders, clearance, select services and other items are not covered under our normal returns and guarantees policy.
  • Customized or engraved items and the rings with custom sizes will not be accepted for return.

  • Final sale items cannot be returned or exchanged.

PLEASE NOTE: GRDEER reserves the right to limit purchase activity or place limitations on returns if we have reason to suspect misuse of our generous returns policy (such as excessive returns, reseller activity, or fraud).

Cancellation Policy

All made-to-order items will be sent to production within 6 hours after we receive the payment. Each made-to-order item is customized based on your own preference. Therefore, any cancellations after that time will incur a 30% material and processing fee. Make sure to verify the items you are ordering and your shipping information prior to placing your order. Customized or engraved items and the rings with custom sizes will not be accepted for cancellation after 24 hours.

How to Return an Order

Get The Nearest Return Address

Contact us at service@grdeer.com to the nearest return address. Our Customer Service Representative will get back to you within 24 hours and will send the return address via email.

After we have provided you with the return address, please return your items within seven (7) working days. Items returned after seven days will not be eligible for an exchange or refund.


Prepare Your Return

  • Include all original packaging and accompanying materials, including complimentary gift, the packing slip and any certificates (otherwise 30% of your order for replacement fee per certificate will be charged).
  • Enclose your item(s) inside the original jewelry box. For your convenience, we recommend using the original packaging from your order.
  • Write your Order Number (order number starts with #G-xxxx) on the outside of the package you are returning.
  • For security reasons, please refrain from writing jewelry, diamonds or other related words anywhere on the package.

If you need to return an item, you need to write the Order Number clearly on the label or the outside of the box. We cannot proceed with your request unless the Order Number is present and clear on your package and you have provided us with a tracking number via email at service@grdeer.com

Ship Your Return

Drop off your package at the local post office. Obtain a receipt to confirm that the item has been shipped as this receipt will act as proof of insurance. And send the tracking number or the receipt to service@grdeer.com

PLEASE NTOE: Customers are responsible for the cost of return shipping. If you received an item that was defective or if we made an error with your order, we will cover the cost of return shipping. In all other cases, customers are responsible for the cost of return shipping. GRDEER is not responsible for items lost or damaged during the shipping process.

Refund Process

Receipt and Inspection

Once we receive the returned order, our Quality Assurance team will inspect and verify the condition of the returned item. Inspection time may take up to three (3) business days. Once the inspection is complete, we will promptly process an exchange or issue a refund to your account in accordance to our return conditions.


Refunds will be issued via the original payment method.